POST CRUISE CUSTOMER SERVICE FORM
Thank you for reaching out to us. If you have an issue with damaged luggage or cancelled pre-booked shore excursions, please see instructions in Sections B and C. All others, please fill-out the form below. Allow us at least 28 business days to review and reply to you.
SECTION A: GENERAL
Please provide the information below
*First Name: *Last Name:
*Address: *City/Town:
*State/Provice: *Country:
*Zip/Postal Code: *Phone:
*Email: *Booking Number:
*Ship Name: *Sail Date:
   
* Please provide us with as many details as possible concerning your cruise experience and allow us at least 14 business days to review and reply to you.

 
SECTION B: DAMAGED LUGGAGE
If you are contacting us regarding damaged luggage, please follow the instructions below.
Please provide us with:
  1. A copy of the damage report filed with the ship personnel and,
  2. A copy of the estimate repair receipt from your local repair shop of the estimated damage OR the original receipt for the luggage, if non-repairable.
Please allow us at least 14 business days to review your claim. Fax this information to 908.605.2600 attn: Post Cruise Customer Service OR scan and email to customer-srvc@msccruisesusa.com. All requested information must be provided.
 
SECTION C: PRE-BOOKED CANCELLED SHORE EXCURSIONS
If you are contacting us regarding pre-booked cancelled shore excursions,  please provide us with:
  1. A copy of the letter provided by the ship for the cancelled excursion for immediate refund processing. (within 48-72 hours, refund will be completed)
Please allow us at least 14 business days to review your claim. Fax this information to 908.605.2600 attn: Post Cruise Customer Service OR scan and email to customer-srvc@msccruisesusa.com.  All requested information must be provided.